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Get Apple Support
We will be closing at 5:00pm on 8/10.
About Us


Robert Phelps Robert Phelps
Project Manager


Rob oversees all consumer and business technical needs. Lead for project management and new client integration.

Background: Worked for Apple 2006-2012 Sales & Training
Specializations: iOS, tvOS, macOS, and macOS Server

Hobbies: Spending time with his family, friends and dog Gilbert. Computers, Programming, Video Games, and Movies, lots of Movies.

Favorite Quote: "Do right. Do your best. Treat others as you want to be treated."





Apple Certifications:
iOS Device Certified Mac Intigration 10.10 Mac Intigration 10.11 iWork iLife Final Cut Pro 7



Josh Spencer Josh Spencer
Systems Engineer


Josh supports customers with Apple device deployment as well as device troubleshooting.

Background: Worked for Apple from 2011-2014 Tech Support
Specializations: iOS, tvOS, macOS, macOS Server

Hobbies:Spending time with my wife and two dogs. Play Guitar, Listen to music, ride my bike, workout, movies, and drink good coffee.

Favorite Quote: “There are far, far better things ahead than any we leave behind.”






Apple Certifications:
iOS Device Certified Mac Intigration 10.9 Mac Intigration 10.10 Mac Intigration 10.11 Mac Intigration 10.12



Macaulay Rivas Macaulay Rivas
Repair Technician


Macaulay supports customers through hardware repair and software troubleshooting.

Specializations: iOS, tvOS, macOS

Hobbies: I am a very laid back guy who enjoys spending time with his friends and family. The best days are the days I can go hiking/camping. While those days are rare and special on most days I enjoy my fair share of video games and playing/watching sports, no matter the season of sport!

Favorite Quote: "If you always put limits on everything you do, physical or anything else, it will spread into your work and into your life. There are no limits. There are only plateaus, and you must not stay there, you must go beyond them."



Apple Certifications:
Mac Intigration 10.9 Mac Intigration 10.10



Wes Edens Wes Edens
Technician


Wes supports customers assisting them with setting up and troubleshooting their devices.

Background: Worked for Apple 2013 - 2016, Tech Support and Training
Specializations: iOS, tvOS, macOS

Hobbies: Basketball, Television, Film, Music, Video Games, Technology.

Favorite Quote: “I can accept failure. Everyone fails at something. But I can't accept not trying.”






Apple Certifications:
iOS Device Certified Mac Intigration 10.10 Mac Intigration 10.11 Mac Intigration 10.12



Marc Helke Marc Helke
Technician


Marc supports customers assisting them with setting up and troubleshooting their devices.

Background: Worked for Apple 2012 - 2016, Tech Support and Training
Specializations: iOS, tvOS, macOS

Hobbies: Enjoying craft beverages, cooking, gaming (board and video), movies , international travel, and enjoying nature.

Favorite Quote: “What happens in the world during our time is not for us to decide. All that we have to decide is what to do with the time that is given to us.”






Apple Certifications:
iOS Device Certified Mac Intigration 10.11 Mac Intigration 10.12 Apple Certified Mac Technician
Triad Mac Team
Meet Our Team


Our staff are previous Apple employees who have joined together to offer the highest level Apple support in the Piedmont Triad area. With over 29 years combined experience, our team is ready and willing to help you or your business with any Apple product.
Triad Mac Story
Our Story


While working for Apple we found a great need for on-site support. We want to bring knowledgable and personal tech support to Apple's customers that extends outside of their limited stores.

Our Mission Statement is to assist every Apple user in the Triad and allow them to get the most out of their technology.
TRIAD MAC
851 OLD WINSTON ROAD UNIT 109
KERNERSVILLE, NC 27284
PHONE: 336.310.6622
EMAIL: INFO@TRIADMAC.COM
TRIAD MAC | Apple Support Specialist

Triad Mac, LLC BBB Business Review

Serving: Winston-Salem, High Point, Greensboro, Kernersville, and In-Between.
iTunes, iPhone, iPad, Mac, & Apple are all registered trademarks of Apple Inc.

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