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our promise     IT support     roadmap     mobile device management



Our Promise


At Triad Mac our goal is simple; to help everyone in the triad get the most out of their Apple technology. This is how we look at Apple support for businesses.

When we were founded, we interviewed dozens of companies using Apple products to find out what was most important to them. We found that most companies had the same requests, and that a majority of the time their current IT situation was missing the mark on almost all of them.

So that is why we have turned these requests into requirements for how we see things differently:

It Is Our Promise To:


Have Fast Response Time
When your company has an issue you don't have time to wait around for a returned phone call or an email, you want help now! We understand this and have build propriety software to have the fastest response time for your company.

Have Knowledgable Staff
All of our staff are former Apple employees, certified by Apple in software and hardware. Our employees are required to stay up to date with the latest certifications allowing you to get the right answers right away.

Be Proactive
We believe you should not have to wake up one morning to a gigantic bill from IT. It is our job as IT experts to help your business stay running and also plan for the future. We sit down with all of our customers and discuss budgeting and future planning to create a roadmap for their technology.

Put Education into IT
At Triad Mac we want to make sure we teach our users how to get the most out of their technology. We do this by teaching our clients how to address issues and are always happy to explain exactly what we did so that we empower you to do more.

Forget the Tech Talk
We believe that an IT team is there, not only to fix the issue, but to explain why it happened. Our staff leaves the tech speak at the door and is always happy to explain things in plain english so that together we can find the right answers.

TRIAD MAC
851 OLD WINSTON ROAD UNIT 109
KERNERSVILLE, NC 27284
PHONE: 336.310.6622
EMAIL: INFO@TRIADMAC.COM
TRIAD MAC | Apple Support Specialist

Triad Mac, LLC BBB Business Review

Serving: Winston-Salem, High Point, Greensboro, Kernersville, and In-Between.
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