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Happy Thanksgiving we are closed 27th, 28th, 29th.
Testimonials



What Our Customers are Saying:




repair

Super fast, great customer service, pleasant to work with, and extremely fair pricing!

-Olivia



repair

Awesome!! Great knowledge!! Great people!! Tell your friends!!!

-Cindy



Support

More fantastic service from TriadMac. My AirPort Time Capsule is installed. My home network is cranked. Thanks Josh!!.

-Donna



Support

They are awesome. I now have the best wifi network around.

-Scott



repair

Thanks for fixing my IPhone and saving me the headache! Great Service and a Reasonable Price.

-Overton



repair

Great service, would definitely recommend same day service and reasonably priced

-Diana



repair

What a great group of people to find! Excellent customer services, knowledgeable and willing to listen. So glad we found you guys!

-Erin



repair
So thankful to find these guys! They repaired our daughter's phone even though it was so shattered we thought it was beyond hope! Their prices are great and the customer service was awesome! They saved us from an expensive trip to the Apple Store! Thanks guys!

-Gary



repair

They are the best around! Easy, quick, and excellent at what they do.

-Ginny



repair
My iPhone 6 needed a new battery for a while. They were very reasonably priced and were able to install a new battery for me in less than 2 hours. Very knowledgeable and gave me ways to keep my phone battery lasting longer. Thanks a ton TriadMac!

-Adam



repair
Wonderful customer service! When I dropped my phone off for screen repair they stated it would take 2 hours ... I received a call within an hour for pickup. My replacement screen looks excellent! Not only did they have great customer but the best prices around. Don't forget your $10.00 coupon for your discount. Thank you!

-Ana



repair
They offer good customer service along with highly skilled and knowledgeable associates that can help to resolve technical issues. They recently installed more ram to my iMac desktop computer and it’s working a lot faster!

-Laura



repair
Very friendly staff! Needed a new battery for my iPhone 6 and they were sold out but they said they expected more to arrive in a week. Got a call that they were in just 3 days later and after just 1 1/2 hours the job was finished and my phone is working better than ever!

-Annew-Angie



Support

Excellent service and staff. Phone was repaired within the hour. There is no waiting for an appointment. Just walk in and the staff is ready and willing to help you. Highly recommend Triad Mac.

-George




Support Had a great experience with Triadmac today. It started with a free consultation and diagnostics run on my wife's macbook pro. Done for no charge. While there I noticed they sold Apple routers. After a brief discussion with my wife after I got home, we decided to upgrade our old router. A phone call resulted in new professionally installed Apple router. It is wonderful to have such good Apple help close by. Definitely a 5 star operation.

-Allen




repair
So thankful to find these guys! They repaired our daughter's phone even though it was so shattered we thought it was beyond hope! Their prices are great and the customer service was awesome! They saved us from an expensive trip to the Apple Store! Thanks guys!

-Crystal



repair
Great service here. Wes replaced the hard drive in my aging iMac with a new SSD drive and moved all my data over. He was really easy to work with and was able to meet my tight deadline and kept in communication with me. If you have anything Apple you should use these guys.

-Darren



repair As a photojournalist I rely on my Apple products to assist me when editing and processing my work, I recently had trouble with on of my desk top apple computers and called everyone in town to see what it would cost to fix the problem, To my surprise it wasn't cheap, Then I found Traid-Mac In Kernersville, Nc After a brief conversation with one of their staff I was told to Bring it in and let them take a look at it and wouldn't be disappointed, I am glad I did so because my computer is working as it did when I bought it back in 2012 and the cost of the repair was so low even I couldn't believe it, If you have an apple computer that is out of warranty and need it fixed, I highly recommend this business you will not be disappointed. -James P.



repair

This is the place to go to if you need any mac support done! Great people with perfect customer service who care about their customers value. Would recommend to anyone

-Hannah



repair

Professional, knowledgable, very friendly staff with reasonable costs for fast, expert services. I'm so happy we found them!

-Leah



repair

This place is awesome. Great group of people, and very knowledgeable! Got my phone fixed up in an hour. Thanks guys!

-George



repair

Great group....replaced battery and broken screen in kids iPhone 6. Works great now.

-Kelly



repair
I made it! 2 days at the apple store. Day 1 wasn't even my appointment date... Day 2 - waited an hour to be referred to Triad Mac. Overlooked Triad Mac in the first place just thinking the Apple Store is a closer option. Called Triad Mac, they had what I needed. Macauly answered and delivered. Great place to go get all of your apple services done. And for you ladies out there, the atmosphere is top notch!

-Mario



repair

Excellent service and staff. Phone was repaired within the hour. There is no waiting for an appointment. Just walk in and the staff is ready and willing to help you. Highly recommend Triad Mac.

-George



repair

Good repairs for less then the Apple stores. Friendly and helpful staff

-Steven



repair

This must be a great place to work because it's reflected in the attitudes of the employees. They're always a pleasure to work with. They are helpful, patient, and — most importantly — solve my problem. Great group. Highly professional. I recommend them without any reservations.

-Creative Force Marketing



repair They guys at Triad Mac did a great job helping me with my iMac. They were friendly and more than willing to answer any questions I had. My machine works great. The greatest thing was they could have sold me a part that they had ordered. Once they got inside the machine it was a minor issue and the part was not needed. I appreciated that even thought the price of the part was small. Honestly goes a long way in my world.

-william



repair
Stop reading reviews and call them!! They are who you are looking for! I worked with Robert Phelps and he was absolutely outstanding - extremely professional, very fast, technically excellent, and great customer service! He treated me like I was the only customer he had - and with how good these guys are, I know that's not the case!

-William



repair

Great personal and technical service.

-Paul



repair

My niece broke the hinges on one of my keyboard keys, I took it to triad mac and they fixed it in 10 min and because it was such an easy fix, they did it for free, this shows quality service I will definitely be going there for all my future apple needs.

-Sam



Support

Great company! Very knowledgeable, responsive & helpful to my needs

-Dave




repair

These folks are awesome they fixed my MacBook Pro no problem! Reasonably priced and great service I will NOT take my Mac products anywhere else!!! I suggest you do the same!

-Edward



repair

Wonderful place, employees are always so friendly, and the price compared to the apple store is great for the repairs they can do. Saved me 50$ or more when getting my phone fixed.

-Allison



Support
I would highly recommend this group. I had an devastating experience with the Geek Squad, andTriad Mac was able to correct it easily . A Mac expert came to my home, provided clear explanations, taught me some new techniques, , addressed exactly what I needed, and answered all my questions. My confidence in my computer was restored! It doesn't get much better.

-Peter




Support
More than helpful, quickly responsive, and very patient with this senior citizen +. MacCauley and Wes are prime examples of experts in their trade who exceed all customer satisfaction levels. Thanks again!

-gghaupt




repair
Wonderful customer service! When I dropped my phone off for screen repair they stated it would take 2 hours ... I received a call within an hour for pickup. My replacement screen looks excellent! Not only did they have great customer but the best prices around. Don't forget your $10.00 coupon for your discount. Thank you!

-Ana



repair

Fantastic service!!!! Like another reviewer stated “ stop reading and just go “. Prompt service with minimal wait time and very personable. They will be getting all my business from here on out !

-Mallard



repair

Great quick service. Reasonably priced. My daughter needed her iPad screen fixed. Best buy was going to charge double and another local company was the same. Triad Mac had a seamless process to get her iPad fixed.

-Holly



repair

First rate certified apple repair service and accessories. Great customer service and very friendly. Highly recommend!

-James



repair
So blessed to have this company in our small town. If you're in Winston Salem or Greensboro and want great service on Apple products you owe it to yourself to hop off of Business 40 and try Triad Mac. They are all about service. They have great knowledge and seem to truly want to help. From a cracked screen to a phone that wouldn't charge I've been wowed by them each time I've been in. I bet you will be too.

-Craig



repair This company really understands CUSTOMER SERVICE! I took my 7 year old MacBook Pro in because it was running extremely slow. They did a diagnostic check and sent me an email report the same day. Sounds crazy, but it’s true. I decided to replace my failing hard drive with a 500 GB solid state hard drive for around $300.. And the work was completed in 2 days. I now have a laptop that functions like a brand new Mac for a fraction of the cost. I will definitely return to Triad Mac.

-Tami



repair

Helpful, friendly, honest, and reasonable prices. I highly recommend bringing your mac products here for repairs.

-Paul



repair

Triad Mac was very helpful and polite to my daughter and I when we came in with a storage problem for her Mac book air. They showed us all of our options and gave us a few suggestions. They fixed our problem in minutes and taught us some very helpful things about the computer

-William



Support
Robert Phelps was just absolutely excellent! I can't say enough about working with him - very professional, super fast, outstanding customer service, and technically excellent. He treated me as if I was the only customer he had - and I know that's not actually the case. Just awesome!

-Blind Response from Survey




Support
Better Than the Apple Store, you guys are able to spend the time with me. How grateful I am-- Thanks! :o)

-Blind Response from Survey




Business
TriadMac is providing a superior IT experience for us. We already had a pretty solid strategy, but we now feel even more stable and secure. I'm better able to focus on my primary business responsibilities by depending on TriadMac. Our systems are up-to-date and running well. The monitoring that is provided is very good and transparent, and when we do have issues, they are addressed and resolved quickly and professionally.

-Kevin




Support
Triad Mac is the best! Always ready to take care of any problem we might have in a timely and professional manner. Josh Spencer our technician is always on time, very polite, knowledgeable and professional! He makes sure that whatever our problem might be that we understand how he fixed it. He is also very patient! All this and they make house calls! Can't beat Triad Mac for all your Apple product service and updating!

-Carole M




repair

Because I am not a technological expert, and I do not have hours to wait, I am grateful so grateful to have a place to go for knowledge, honesty, and recommendations that I can understand.

-Blind Response From Survey



Support
Josh is always so very helpful with everything we need Mac… Not exactly Mac, but he even set up Netflix through our BluRay player today! Thanks Josh!

-The Jennings




Support
Getting your problem fixed without having to take it to the Apple store was great! I can really recommend the remote service.

-Blind Response from Survey




repair

I am pleasantly surprised to have such "sudden service", by such a nice young man. Now I hope to stay clear of scam artists. Thanks so much.

-Lorna and David Lane



Support Of course we paid you for computer and services, but I also want you to know how thankful we are to have found you! If I meet this looming deadline for next week, I'll have to add you two to my acknowledgements. Literally, if it were not for you, I could not do what needs to be accomplished.

You likely haven't seen the last of either Ray or me, but want you to know we both appreciate your help in an emergency and your patience with slow and old learners!

-Martha



Business
I first heard of Triad Mac when they delivered a clever intro package to the office. We currently weren't in the market for a new IT company but had conversations about potentially exploring our options, so the timing was impeccable. After having an initial conversation with Robert and his team about their capabilities and our then current and plentiful pain points (slow connection, getting disconnected from Wi-Fi frequently, inability to wirelessly hold a connection to Apple TV, having to manage hardware and software on our own with limited knowledge) it was clear they had their stuff together. Triad Mac quickly turned around a proposal to fix our current situation and prep us for a big move. The move required an Enterprise network to be set up that could handle the usage of our 30 employees. They researched ISPs for us. Got competitive pricing. And handled the dirty work. We ran into some issues with the ISP meeting a live date for our move-in date and Triad Mac didn't waiver coming up with Plan B, Plan C and Plan Z. During this frustrating time, they worked with us as a partner and got the problem resolved; and had the ISP meet our live date. They transitioned all of our equipment from the old space to the new space over the weekend and installed any new hardware. We were up and running on that first day with only minor, minor issues. And those issues were ones we anticipated. They were on site mostly the whole day and took care of anything that came up and then some. We are 30 days into our new space and couldn't be happier with their level of service. We're really glad we chose them as an IT partner. It's like we have a full-time IT person, without having to fill that position.

-Kate Fenstermacher
(The Variable)




Repair

Great job on getting my MAC up to speed. It's like I bought a new computer. Very knowledgeable and professional. Awesome experience!


-Tim



Support Excellent service! We're very happy with our experience with Triad Mac. If Josh is typical of your technicians, you have an A-One company!

-Blind Reponse From Survey






Support I am not the most tech savvy person you'll ever meet, so when I found Triad Mac, I was more than thrilled. I always dreaded trying to get help at the Apple store because there was just too many distractions and I felt very rushed. Rob came to my house and patiently walked me through tons of questions until I was completely satisfied. He gave me recommendations that made my connection better and installed everything I needed without having to call anyone else. He showed me shortcuts and ways to make my computer perform the way I wanted it to. He was so knowledgable, polite, and professional. I have recommended Triad Mac to all of my friends. I don't think you will find better service anywhere! Truly the best service I've ever had!!

-Teddy



Business
TriadMac came to us to offer a brief audit of our infrastructure, which we were more than happy to see. Upon talking to them, the benefits of working with former Apples employees became immediately apparent. Their expertise, beyond exceptional customer service, ridiculously fast response time, and general awesomeness make them a company that I would gladly recommend to ANY Apple or mixed-environment office. Their support for the ever-difficult PC side of things, as well as their help with phone, email, and network issues has been tremendous, and their pricing is ridiculously affordable. As far as IT support goes, we have worked with numerous vendors over the past year with a number of issues that remained unresolved until TriadMac came - and they resolved the full gamut of issues within less than one week. Even if you have an existing IT team, I would suggest taking advantage of TriadMac's infrastructure audit... it's well worth the time, and may provide you with some insight's your team might be missing.

-Josh Albright
(Spitfire Marketing)




Repair I had my Macbook Pro in for service, they diagnosed everything that was wrong with my laptop, gave me a fair quote for the parts. They also recovered missing/corrupt data that was on my 2gig network time capsule. They did all the work and kept me up to date with the repairs and contacted me anytime there was a change. I will use them first for all my apple repair needs...

-Jeremy




Business Triad Mac has provided invaluable service to our agency for the last 6 months. They truly understand the world of the Mac. Whether it's a hardware related issue or one specific to a Mac program, they provide the insight needed to quickly fix the problem. They are proactive, professional and darn nice guys. We would recommend them to anyone that has a strong Mac usage in their office.

-Brad
(Wildfire)



Repair They advised that my phone was not damaged, but malfunctioning, so rather than have me spend money with them on a repair fee, they encouraged me to contact the supplier. Way above and beyond what you might expect. I highly recommend them.


-Eileen



Business Our first experience with Triad Mac and certainly not our last. We had not only a technical issue but a Parallels problem that he was able to solve in just a few minutes. He gave us great advice about potential problems (backup) and a way to speed up our processing (more RAM). While neither was earth shattering he clearly outlined the urgency for some of these.

-Blind Repsonse From Survey




Repair Macaulay Rivas and Robert Phelps at the Triad Mac Store are both very knowledgeable, friendly and were extremely helpful with the repair of my MacBook. I would highly recommend this store to other Mac users because of their professional, courteous customer care.


-Blind Response From Survey



Business We would like to give a shout out to TriadMac. Our company moved over to Mac's a year and a half ago, but have had a few bumps in the road with our internet speeds, printing, and connecting with the Window's machines.

We cannot say enough good things about this company. Prior to TriadMac, there was no local company dedicated to on-site Mac Support in the area. Robert, one of the owners, was personably, responsive, and fair.

Our network is running like it should now and we owe it all to TriadMac!

Whether you're a business or just someone who has a Mac and needs personalized support at your home, contact them and tell them that Nu expression sent you!

-Brian
(Nu Expression)



Repair TriadMac was awesome, efficient and did exactly what they said they would do, which was to repair my shattered 4S screen in about an hour, for an excellent price. Thanks!!


-Aramie



Support I was extremely pleased that all of my technical needs were accomplished in one fell swoop. It is wonderful to have in-house assistance like this.

Extremely polite and impressive technician.

-Blind Response From Survey




Repair I'm from western nc. I don't know anyone in Winston Salem. So when my phone cracked, I googled phone repair. Did my research and chose triad mac. I'm so glad I did. They responded to all my questions in a prompt manner. Made me feel welcome when I showed up. Did quick work. My phone looks brand new. Great pricing and amazing service. Thanks soooo much!


-Ashley



Business Triad Mac offers Wildfire a great range of Mac based solutions whether at the office or home. In just a short period of time they have become our go to source for delivering expert professional services and support on all Apple platforms, due in large part to their current knowledge, proactive thinking and professional demeanor.

-Mike
(Wildfire)



Support I was referred to Triad Mac by my webmaster, Matt Brown of 336 Creative. Being new to the world of Apple after 25 years on a PC, Robert had his hands full! The first day he came into my office and saw my list (things like email signatures with social media icons linked), I was in awe of how quickly he executed items. In no time he was done and then explaining things in the MacBook Pro world in a way I could understand. But the thing that really made me a raving fan was when he called right before boarding a plane to walk me through something. After having a PC computer guy who left so much undone and even messed up things that were OK, it was such a relief to have someone committed, trustworthy and knowledgable to work with. I highly recommend Triad Mac for all your Apple devices!!

-Corliss
(Soft Solutions)



Repair Robert and his team swiftly diagnosed my injured MacBook, priced a repair and then, when I decided to buy new, transferred everything from my Time Machine and I was up and running in less than 48 hours. Dead to new, that quick (and it would have been quicker if I had moved faster). I love Triad Mac, their service, expertise, and professionalism.


-Amanda



Support I have used Triad Mac's services numerous times. Its staff has helped me at their office and more frequently at my home. They are very professional, extremely knowledgeable, and efficient. Each of the staff members has deep background with Apple products, whether through training customers or fixing various devices. I have recommended Triad Mac to numerous friends who have become repeat customers.

-Margaret





Business I cannot say enough about Robert and the Triad Mac team. I recently had my computer stolen and if it was not for the tracking software they installed and their help monitoring the computer activity, it would have been a long shot to get it back. Robert was able to log in remotely and get critical information to help identify who had possession of the computer. I was beyond impressed with their customer service and greatly appreciate their help in turning a bad situation into a positive outcome. I look forward to working with them in the future – just hopefully not to track down a stolen computer.

-Brandi



Support Thank you doesn't seem superlative enough!! I am so grateful for Rob's help last Friday. My computer set-up is so much better - the best it has been. Since Friday I have had all three devices "on" in iCloud, with no loss of my calendar or contacts! It is probably the first weekend without loss since I started using iCloud last fall. Virtual Box is great and has made my Mac functional for the first time in doing the work task that I have to do most often. All the devices seem to be doing what they are supposed to do, and I am doing a happy dance. Your coming to my home is a gift for me!

-Jennie



Support I hired Rob Phelps of Triad Mac to help us set up our new iMac. I am all new to the world of Apple and he helped us so much. He is an incredibly nice person. He is full of knowledge beyond comprehension. It was an absolute pleasure to meet Rob and I can't thank him enough for helping me get my company up and running again as we said Bye bye PC....Hello Mac!! I so highly recommend Triad Mac to anyone faced with any type of Mac/Apple issues. ~*~Thank You so much Triad Mac~*~

-Tori
(Stencil Me In, Inc.)



Repair Every experience that I've had with Triad Mac has been superdynawhoppin'! From a diagnostic visit to updating my RAM, Marko, Robert and everyone there has always done a top-notch job. I highly recommend them for any of your Mac needs!


-Tim



Support You were technically a genius. Your demeanor was professional but friendly, and you made your home visit to help me with my Mac fun.

-Blind Reponse From Survey






Support These people know their "stuff." I would highly recommend their services to anyone that has a creative agency and/or use Macs.

-Miranda
(Thompson Creative)





Support It was a pleasure working with Rob. He immediately understood what I wanted to do and how to make my Mac do it.

-Robert





Business It was a lucky day when I met Rob Phelps. He is the first person I've found who will respond quickly when I need help. I love my Mac but sometimes it's smarter than I am. Rob is fast, efficient, knowledgeable and pleasant. I recommend anyone who needs the comfort of knowing there is help out there, to call Triad Mac.

-Ann Westergaard
(Shaklee Products)



TRIAD MAC
851 OLD WINSTON ROAD UNIT 109
KERNERSVILLE, NC 27284

Hours: Monday-Friday 9am - 5pm
PHONE: 336.310.6622
EMAIL: Email Us
TRIAD MAC | Apple Support Specialist


Serving: Winston-Salem, High Point, Greensboro, Kernersville, and In-Between.
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